AGB
General Terms and Conditions (GTC)
Welcome to our online store.
These General Terms and Conditions (hereinafter referred to as the “Terms”) apply to consumers’ access to and use of this website, as well as to transactions arising from the purchase of goods through this website.
These Terms are intended to clearly explain matters relating to the ordering of goods, conclusion of contracts, prices and payment, delivery, returns, refunds, after-sales service, liability, and other aspects of online purchases.
Please read these Terms and the other relevant legal information on the website carefully before placing an order.
Mandatory rights granted to consumers under applicable law shall not be excluded, limited, or otherwise adversely affected by these Terms.
1. Merchant and Operator Information
This online store is operated by:
SCHOU HOLDING A/S
Registered Address:
Andreas Schou Vej 63
6000 Kolding
Denmark
CVR (Company Registration Number): 30807146
Customer Service Email:
fsegers13@gmail.com
The company was registered on 23 August 2007.
Where applicable law requires additional company registration, tax, or legal information, such information will be provided on the relevant legal information pages of the website.
2. Scope of Application
These Terms apply to:
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Consumers browsing and using the website;
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Consumers viewing products on the website;
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Consumers creating user accounts;
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Consumers adding products to their shopping cart;
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Consumers placing orders;
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The conclusion and performance of purchase contracts;
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Payment and order processing;
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Delivery of goods;
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Returns, refunds, and after-sales services.
This online store is primarily intended to sell goods to consumers in Germany and the European Union.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their commercial or independent professional activity.
A business operator is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the course of their commercial or independent professional activity.
If a customer proposes purchasing terms that differ from these Terms, such terms shall not automatically become part of the contract unless we expressly accept them in writing.
3. Website Services
We provide online shopping services through the website, including:
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Product displays;
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Product information and descriptions;
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Online ordering;
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Order confirmation and management;
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Payment processing;
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Warehousing and delivery arrangements;
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Customer inquiries;
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After-sales support;
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Returns and refund processing;
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Statutory warranty and other legally required after-sales services.
We will make reasonable efforts to keep the website operating normally.
However, certain functions may temporarily be unavailable due to system maintenance, technical upgrades, server failures, security issues, or other reasonable causes.
Consumers’ statutory contractual and consumer protection rights shall not be affected by temporary unavailability of the website.
4. User Accounts
If the website provides an account registration function, consumers must provide truthful, complete, and accurate information when registering.
Consumers should promptly update their account information if any information changes.
Consumers are responsible for keeping their account login credentials secure and should take reasonable measures to prevent unauthorized third-party access to their accounts.
If a consumer discovers unauthorized use of their account or another security issue, they should contact us promptly.
To the extent permitted by law, if we have reasonable grounds to believe that an account is being used for fraud, abuse, unlawful activities, or serious violations of these Terms, we may take appropriate measures, such as temporarily restricting account functions or closing the account.
Consumers’ statutory rights shall not be affected.
5. Product Displays and Information
We will make reasonable efforts to ensure that product names, images, descriptions, specifications, dimensions, materials, and other product information displayed on the website are accurate, clear, and kept up to date.
Due to differences in device screen settings, resolution, browsers, and display environments, the actual color, appearance, or visual details of a product may differ slightly from the images shown on the website.
Such display differences do not affect the product’s statutory conformity requirements.
If there is an obvious error in product information, availability, price, or other data displayed on the website, we may correct such error to the extent permitted by law.
A purchase contract that has already been validly concluded shall not automatically be changed as a result of subsequent corrections to website information.
6. Product Availability
Displaying a product on the website does not guarantee that the product will be available at all times.
Actual inventory may change due to order volumes, warehouse conditions, supply availability, or other operational factors.
If we discover after an order has been placed that the relevant product is unavailable, we will notify the consumer promptly where reasonably possible.
If an order cannot be fulfilled and the consumer has already made payment, we will process a refund in accordance with applicable law.
7. Product Prices
The product prices displayed on the website shall be based on the information shown at checkout when the consumer submits the order.
Before the consumer finally submits an order, we will, to the extent reasonably possible, clearly display:
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The product price;
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The quantity;
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Delivery charges, where applicable;
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Other charges required by law to be disclosed;
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The total amount payable for the order.
Taxes and price information applicable to consumers will be displayed in accordance with applicable laws.
If delivery charges vary depending on the country, region, order value, or delivery method, the applicable charges will be displayed during the ordering process.
8. Payment Methods
Depending on the consumer’s location, order contents, and the services currently available on the website, different payment methods may be offered.
The payment methods actually available are those displayed to the consumer at checkout.
Payments may be processed through third-party payment service providers.
Third-party payment service providers may process payment-related information in accordance with their own terms of service and privacy policies.
Except where required by law or necessary for technical service purposes, we generally do not directly store consumers’ complete payment card information.
If the payment method selected by the consumer cannot be successfully processed, we may be unable to continue processing the order until payment has been successfully completed.
9. Placing an Order
Consumers may first add the desired products to their shopping cart.
Adding products to the shopping cart does not itself constitute a legally binding purchase contract.
Before submitting an order, consumers can review:
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The products;
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Quantities;
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Unit prices;
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Delivery information;
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Contact details;
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Payment method;
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Total order price.
If any information has been entered incorrectly, the consumer may amend it before finally submitting the order.
Once the consumer submits the final order, the consumer makes a binding offer to purchase the relevant products.
10. Order Confirmation and Conclusion of Contract
After the consumer submits an order, we will normally send an automatic confirmation of receipt by email.
This email primarily confirms that we have received the consumer’s order request.
Confirmation of receipt of an order does not necessarily mean that we have accepted the purchase contract.
The purchase contract will generally be concluded when any of the following occurs:
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We expressly accept the consumer’s order through an order confirmation;
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We dispatch the goods to the consumer and the dispatch clearly indicates acceptance of the order;
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The contract is deemed to have been concluded based on applicable law and the actual performance of the transaction.
If a particular product is unavailable, payment cannot be completed, or another lawful obstacle prevents performance, we will notify the consumer as appropriate.
If the consumer has already made payment but the order cannot be fulfilled, we will process the refund in accordance with applicable law.
11. Order Information
Consumers are responsible for ensuring that the information provided in their orders is accurate.
In particular, the following information should be correct:
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Recipient’s name;
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Delivery address;
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Postal code;
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City;
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Email address;
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Telephone number.
If the consumer discovers an error in their order information, they should contact us as soon as possible at:
If the order has not yet entered the delivery process, we will make reasonable efforts to assist with changes where possible.
However, once the goods have entered the warehousing, packaging, or delivery process, we cannot guarantee that the order information can still be changed in time.
12. Delivery and Shipment
Goods will be dispatched according to the delivery information provided in the order.
Estimated delivery times may be affected by:
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Product availability;
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Order processing times;
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Destination country;
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Delivery address;
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Logistics service providers;
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Weekends and public holidays;
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Severe weather;
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Traffic conditions;
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Customs or import procedures;
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Other events beyond our reasonable control.
Delivery times displayed on the website are generally estimates unless we have expressly agreed with the consumer on a legally binding delivery deadline.
If there is a serious or unusual delivery delay, we will take appropriate measures within reason.
Consumers’ statutory rights relating to delayed delivery shall not be restricted by these Terms.
13. Delivery Address and Receipt of Goods
Consumers must ensure that the delivery address is capable of receiving the goods.
If delivery fails because the consumer provided an incorrect, incomplete, or unusable address, we will contact the consumer as appropriate based on the circumstances.
If a package has been damaged during transportation, the goods are visibly damaged, or the wrong goods have been delivered, consumers are advised to contact us as soon as possible and provide the relevant order information and necessary photographs.
We will determine the appropriate subsequent handling based on the circumstances and applicable law.
14. Retention of Title
To the extent permitted by law, ownership of the goods shall remain with us until the consumer has paid all amounts due in full.
Once full payment has been received, ownership shall transfer in accordance with applicable law and the contractual agreement.
This provision does not restrict any rights to which the consumer is legally entitled.
15. Consumer Right of Withdrawal
For distance contracts covered by EU consumer protection law, consumers generally have a statutory right of withdrawal.
Where the relevant legal requirements are met, consumers generally have the right to withdraw from the contract within 14 calendar days after receiving the goods, without having to provide a specific reason.
Certain goods or transactions may be subject to statutory exceptions to the right of withdrawal.
For specific provisions concerning the withdrawal period, method of exercising the right of withdrawal, return of goods, refunds, and exceptions to the right of withdrawal, please refer to the website’s:
Returns and Refund Policy / Right of Withdrawal Information
These General Terms and Conditions do not restrict any statutory right of withdrawal available to consumers.
16. Returns and Refunds
Consumers wishing to return goods or request a refund should first contact us at:
The email should preferably include:
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Order number;
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Product name;
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Consumer’s name;
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Contact details;
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Reason for return or refund, where required;
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Photographs or other relevant materials, where applicable.
If the goods need to be returned, we will provide appropriate return instructions.
Consumers should not send goods to an address that has not been confirmed by us.
Specific return periods, refund methods, return costs, and other conditions shall be governed by the website’s Returns and Refund Policy and applicable law.
17. Defective Goods and Statutory Warranty Rights
We are legally responsible for defects in goods to the extent required by applicable law.
If goods do not conform to the contract, consumers may exercise the rights available to them under applicable law.
Depending on the circumstances, applicable law may grant consumers one or more of the following rights:
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Repair;
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Replacement;
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Remedy;
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Price reduction;
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Termination of the contract;
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Refund;
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Compensation for damages;
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Other rights provided by law.
Consumers’ statutory rights relating to conformity and defects shall not be reduced by any voluntary after-sales policy provided by the website.
If a manufacturer provides an additional commercial guarantee or manufacturer’s warranty, such guarantee constitutes an additional benefit and does not replace consumers’ statutory rights.
18. Incorrect or Damaged Goods
If consumers receive goods that are:
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Clearly damaged;
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Different from the goods ordered;
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Incorrect in quantity;
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Subject to obvious quality issues;
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Missing important accessories;
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Clearly inconsistent with the contractual agreement;
they should contact us as soon as possible.
Please email:
For verification purposes, consumers may provide:
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Order number;
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Product name;
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Description of the issue;
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Photographs of the product;
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Photographs of the outer packaging;
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Photographs of the delivery label;
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Other information relevant to the issue.
We will investigate the matter based on the circumstances and provide an appropriate solution in accordance with applicable law.
19. Order Cancellation
If a consumer wishes to cancel an order, they should contact us as soon as possible at:
If the order has not yet entered the packaging or delivery process, we will make reasonable efforts to assist with cancellation where possible.
If the order has already entered the delivery process, it may no longer be possible to cancel it directly.
In such circumstances, if the consumer has a statutory right of withdrawal, they may exercise that right after receiving the goods in accordance with applicable law and the website’s return policy.
Cancellation of an order does not affect any other statutory rights available to the consumer.
20. Customer Service
Consumers who have questions regarding products, orders, payments, delivery, returns, refunds, or after-sales services may contact us by email.
Customer Support
To facilitate efficient processing, consumers should, where possible, include their order number and a brief description of the issue in their email.
We will review the matter and respond by email as appropriate.
21. Third-Party Services
In operating the website and processing orders, we may use third-party service providers.
These service providers may include:
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Payment service providers;
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Logistics companies;
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Delivery service providers;
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Website hosting providers;
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Cloud service providers;
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IT service providers;
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Cybersecurity service providers;
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Customer service systems;
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Data analytics services;
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Marketing and advertising technology services.
Third-party service providers may process relevant information in accordance with their own terms of service and privacy policies.
For detailed information regarding the processing of personal data, please refer to our Privacy Policy.
22. Data Protection
We process consumers’ personal information in accordance with applicable data protection laws.
Personal information may be used for:
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Processing orders;
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Completing payments;
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Arranging delivery;
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Providing customer service;
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Processing returns and refunds;
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Preventing fraud and abuse;
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Maintaining website security;
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Complying with legal obligations;
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Improving website services.
For information regarding consumers’ data protection rights and the collection, use, storage, and sharing of personal information, please refer to the website’s:
Privacy Policy
23. Cookies and Similar Technologies
This website may use cookies and similar technologies.
These technologies may be used to:
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Ensure the website functions properly;
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Save user preferences;
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Remember shopping cart information;
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Analyze website usage;
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Improve website performance;
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Support marketing activities where legally permitted and where the required consent has been obtained.
Some cookies may be technically necessary for the operation of the website.
For cookies that require consumer choice or consent, we will provide an appropriate choice mechanism in accordance with applicable law.
24. Intellectual Property
The text, images, graphics, page designs, brand identifiers, product information, software, databases, and other content on the website may be protected by copyright, trademark law, and other intellectual property laws.
Without authorization from the relevant rights holder, consumers may not, beyond what is permitted by law:
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Copy;
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Modify;
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Use for commercial purposes;
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Download on a large scale;
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Republish;
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Sell;
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Distribute;
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Publicly display;
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Create unauthorized duplicate websites.
Reasonable use permitted by law and rights legally granted to consumers shall not be affected by this provision.
25. Prohibited Conduct
Consumers may not use the website for unlawful or unauthorized activities.
In particular, consumers may not:
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Use a false identity;
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Provide false order information;
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Commit fraud;
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Access website systems without authorization;
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Compromise website security;
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Upload viruses or malicious software;
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Interfere with the normal operation of the website;
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Collect other users’ personal data without authorization;
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Infringe third-party intellectual property rights;
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Scrape website content through automated or large-scale methods without authorization;
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Circumvent website security measures through technical means;
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Engage in any other unlawful activity through the website.
Where permitted by law, we may take appropriate measures in response to such conduct.
26. Website Availability
We will make reasonable efforts to ensure that the website operates reliably.
However, we cannot guarantee that the website will always:
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Operate continuously;
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Be completely error-free;
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Be free from technical failures;
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Be free from temporary interruptions.
Website availability may be affected by:
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System maintenance;
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Software upgrades;
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Server problems;
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Network failures;
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Security incidents;
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Cyberattacks;
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Third-party service interruptions;
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Technical failures;
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Unforeseeable events.
We will take reasonable measures to restore normal service.
27. Force Majeure
If contractual performance is affected by events beyond our reasonable control, we may be unable to provide the relevant services within the normal timeframe.
Such events may include:
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Natural disasters;
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Extreme weather;
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War or similar conflicts;
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Government measures;
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Widespread transportation disruptions;
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Logistics system failures;
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Major communication or internet failures;
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Significant interruption of essential third-party services;
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Large-scale cybersecurity incidents;
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Other circumstances that could not reasonably have been foreseen or controlled.
To the extent permitted by law, we will make reasonable efforts to minimize the impact of such events on consumers.
Consumers’ mandatory statutory rights shall not be affected.
28. Liability
We shall be liable to the extent required by applicable law.
We shall be liable in accordance with applicable law for damage caused intentionally or through gross negligence.
In cases involving injury to life, body, or health, any liability prescribed by applicable law shall not be excluded or limited by these Terms.
These Terms do not exclude or limit liability for product liability or any other liability that may not legally be excluded or limited.
In all other cases, our liability shall be determined in accordance with applicable law.
29. Consumers’ Statutory Rights
Nothing in these Terms is intended to exclude, limit, or otherwise adversely affect any mandatory rights that consumers have under the laws applicable in their country or region.
If applicable law provides consumers with a higher level of protection, the relevant mandatory provisions of law shall prevail.
Consumers’ mandatory statutory protections shall continue to apply.
30. Applicable Law
To the extent permitted by law, these Terms shall be governed by the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
If a consumer normally resides in another Member State of the European Union, this choice of law shall not deprive the consumer of the protection afforded by mandatory consumer protection provisions applicable in their country of residence.
Consumers’ mandatory statutory protections shall continue to apply.
31. Complaints and Dispute Resolution
We aim to resolve consumer concerns through direct communication whenever possible.
If you have a complaint regarding an order, product, payment, delivery, return, or after-sales service, you may first contact us at:
Customer Support
Please provide your order number and a description of the issue wherever possible so that we can investigate the matter.
Consumers retain the right, as provided by law, to submit complaints to competent courts, consumer protection authorities, data protection supervisory authorities, or other competent bodies, or to take other legal action.
These Terms do not restrict any such statutory rights.
32. Amendments to the Terms
We may update these Terms for reasons including:
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Changes in laws and regulations;
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Changes to website functions;
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Adjustments to the services provided;
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Changes to our business model;
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Technological upgrades;
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Other reasonable business and operational requirements.
The latest version will be published on the website.
For purchase contracts that have already been concluded, the version of the Terms applicable at the time the contract was concluded shall generally apply, unless otherwise permitted by law or a new valid agreement is entered into between the parties.
Where the law requires special notice of material amendments, we will provide such notice in accordance with applicable law.
33. Severability
If any provision of these Terms is determined by a competent authority to be invalid, unlawful, or unenforceable, the remaining provisions of these Terms shall remain in full force and effect.
To the extent permitted by law, any invalid or unenforceable provision shall be replaced by a valid legal provision that most closely reflects the original purpose of the provision.
34. Entire Agreement
These Terms, together with other policies and legal documents expressly forming part of the contractual framework on the website, constitute the applicable rules governing consumers’ use of the website and purchase of goods.
These may include:
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Privacy Policy;
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Returns and Refund Policy;
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Delivery Policy;
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Right of Withdrawal Information;
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Website Legal Notice (Impressum);
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Order confirmations and other contractual documents.
If there is any legally relevant inconsistency between different documents, the order of precedence shall be determined in accordance with applicable law.
35. Contact Information
If you have any questions regarding these General Terms and Conditions, orders, products, payments, delivery, returns, refunds, or after-sales services, please contact us:
SCHOU HOLDING A/S
Registered Address:
Andreas Schou Vej 63
6000 Kolding
Denmark
CVR: 30807146
Customer Support
Upon receiving your inquiry, we will review the relevant information and provide further assistance by email as appropriate.