Datenschutzerklärung
Privacy Policy
We respect your privacy and are committed to handling personal information in a clear, responsible, and transparent manner.
This Privacy Policy explains what types of personal information may be collected when you visit or use our online store, why we process such information, when it may be shared with other parties, and what rights you may have regarding your personal data.
This policy applies to information collected or provided when you browse our website, place an order, create an account, contact customer support, request a return or refund, or otherwise use our services.
Nothing in this Privacy Policy is intended to limit any mandatory rights granted to you under applicable data protection or consumer protection laws.
1. Information We May Collect
The information we collect depends on how you interact with our website and which services you use.
Contact Information
When you place an order or communicate with us, we may collect information such as:
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Full name;
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Email address;
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Telephone number;
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Billing address;
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Shipping address;
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Other contact information that you voluntarily provide.
Order and Transaction Information
When you make a purchase, we may process information related to your transaction, including:
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Products purchased;
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Order number;
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Order date;
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Shipping and delivery information;
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Return or exchange information;
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Payment status;
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Previous order information.
Payment Information
Payments may be processed by third-party payment providers.
Depending on the payment method you select, the relevant payment provider may process payment details, transaction information, payment status, and other information necessary to complete the payment.
Where payment processing is handled by an external provider, we generally do not receive or store your complete credit card or bank account information.
Account Information
If you choose to create an account, we may process information such as your username, password, account preferences, and other information associated with your account.
Communications
When you contact us, we may retain information that you voluntarily provide, including email correspondence, customer service requests, product information, and other documents or materials submitted by you.
Technical and Usage Information
When you visit our website, certain technical information may be collected automatically, such as:
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IP address;
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Browser type and version;
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Operating system;
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Device type;
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Network information;
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Date and time of access;
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Pages and functions viewed or used;
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Information necessary to maintain website security and functionality.
2. How We Obtain Personal Information
We may receive personal information through several sources.
Information You Provide Directly
You may provide information when you:
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Create an account;
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Place an order;
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Complete the checkout process;
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Contact customer support;
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Request a return or refund;
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Subscribe to communications;
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Submit a form;
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Otherwise voluntarily provide information to us.
Information Collected Automatically
Certain technical and usage information may be collected automatically when you interact with our website.
Where required by applicable law, this may involve cookies, pixels, local storage, or similar technologies, subject to your applicable settings or consent.
Information from Service Providers
We may receive limited information from companies that help us operate our store, such as payment processors, shipping providers, hosting providers, technology providers, and other service partners.
We only seek information that is reasonably necessary for the relevant business purpose.
3. How We Use Personal Information
We process personal information only when there is an appropriate purpose and lawful basis for doing so.
Depending on the circumstances, we may use information for the following purposes.
Order Fulfillment
We may use your information to:
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Receive and process orders;
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Confirm purchases;
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Process payments;
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Arrange delivery;
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Provide order updates;
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Handle returns and refunds;
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Process exchanges.
Customer Support
Your information may be used to respond to questions, investigate order-related issues, provide assistance, and communicate with you regarding products or services.
Website Operation
Technical and usage information may be used to maintain, operate, troubleshoot, improve, and optimize our website and its features.
Security and Fraud Prevention
We may process relevant information to detect and prevent fraud, abuse, unauthorized access, security incidents, and other activities that may harm our customers, website, or business.
Marketing Communications
Where permitted by applicable law and where consent or another lawful basis is required, we may send information about products, promotions, services, or other commercial communications.
You may unsubscribe from marketing communications by using the unsubscribe option included in the relevant communication or by contacting us.
Legal and Regulatory Requirements
We may process or retain information where necessary to comply with applicable laws, accounting requirements, regulatory obligations, lawful requests from public authorities, or legal proceedings.
Information may also be used where necessary to establish, exercise, or defend our legal rights.
4. Legal Bases for Processing
Depending on the circumstances, our processing of personal information may be based on one or more of the following legal grounds:
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Contractual necessity, such as processing information required to complete and deliver your order;
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Legitimate interests, such as maintaining website security, preventing fraud, improving services, and protecting our business;
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Legal obligations, where applicable law requires us to process or retain certain information;
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Consent, where you have provided consent for a particular processing activity, such as certain marketing communications or non-essential cookies.
Where processing is based on your consent, you may withdraw that consent at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
5. When We May Share Personal Information
We do not normally sell your personal information.
However, operating an online store may require us to share limited information with trusted service providers and business partners.
These may include:
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Payment processors;
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Shipping and delivery companies;
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Website hosting and IT providers;
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Customer service platforms;
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Analytics and technology providers;
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Companies assisting with order fulfillment;
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Professional advisers, including legal or accounting advisers, where necessary.
We aim to provide service providers only with information that is reasonably necessary for them to perform their assigned services.
We may also disclose information where required by law, pursuant to a lawful request from a competent authority, or when reasonably necessary to protect our legal rights, customers, website, or business.
6. Shopify and Other Technology Providers
Our online store may use Shopify or related technology services to support website hosting, store functionality, security, payment processing, analytics, and other operational functions.
Depending on the services used and applicable circumstances, certain personal information may be processed or stored in countries outside your country of residence.
Third-party providers such as Shopify may process information under their own privacy policies and terms.
For additional information about Shopify's privacy practices, please refer to Shopify's official privacy policy:
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies for purposes such as:
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Enabling essential website functions;
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Remembering certain preferences;
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Understanding how visitors use our website;
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Improving website performance;
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Supporting marketing activities where legally permitted.
Some cookies may be necessary for the website to function properly, while other cookies may depend on your preferences or consent.
Where a cookie preference tool is available, you may use it to manage applicable cookie settings.
8. Third-Party Websites
Our website may contain links to websites, applications, or services operated by third parties.
If you choose to visit a third-party website through one of these links, your information will be handled according to that third party's own privacy policy.
We do not control the privacy practices, security measures, or data processing activities of independent third-party websites and are not responsible for their policies or practices.
9. Children's Privacy
Our website and services are not specifically directed toward children.
We do not knowingly collect children's personal information where doing so would be prohibited by applicable law.
If a parent or legal guardian believes that a child has provided personal information to us and that information should be deleted, please contact us at:
We will review the request and take appropriate action where required by applicable law.
10. Information Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, alteration, disclosure, or other improper processing.
However, no electronic transmission, storage system, or online service can guarantee absolute security.
You should therefore take reasonable steps to protect your account credentials and avoid sending sensitive information through unsecured communication channels.
11. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless applicable law requires or permits a longer retention period.
The retention period may depend on factors such as:
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Whether you maintain an active account;
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Whether the information is required to complete an order;
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Legal, tax, accounting, or regulatory obligations;
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The need to resolve disputes;
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Fraud prevention and security requirements;
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Other legitimate business purposes.
When information is no longer reasonably necessary, we may delete it, anonymize it, or otherwise securely dispose of it where appropriate.
12. Your Data Protection Rights
Depending on your location and the applicable data protection laws, you may have some or all of the following rights.
Right of Access
You may have the right to request information about whether we process personal information concerning you and, where applicable, obtain access to that information.
Right to Rectification
You may request correction of inaccurate or incomplete personal information.
Right to Erasure
Under certain circumstances, you may request that we delete personal information relating to you.
This right is subject to applicable legal exceptions and retention requirements.
Right to Restriction of Processing
In certain circumstances, you may request that we restrict or temporarily limit the processing of your personal information.
Right to Data Portability
Where legally applicable and subject to the relevant conditions, you may have the right to receive certain personal information in a structured, commonly used, and machine-readable format, or request that it be transferred to another data controller.
Right to Object
In certain circumstances, you may object to our processing of your personal information, including processing based on legitimate interests.
You may also object to direct marketing at any time where applicable law provides this right.
13. How to Exercise Your Rights
If you wish to exercise a data protection right or have questions about how we process personal information, please contact us:
Email:
📧 fsegers13@gmail.com
To protect personal information and prevent unauthorized requests, we may need to verify your identity before completing certain requests.
We will review and respond to valid requests within the period required by applicable data protection laws.
14. Complaints
If you have concerns about how we handle your personal information, we encourage you to contact us first so that we have an opportunity to investigate and address your concern.
Depending on your location and applicable law, you may also have the right to lodge a complaint with the competent data protection supervisory authority in your country or region.
15. International Data Transfers
Some of our service providers or business partners may operate outside your country of residence.
If personal information is transferred internationally, we will use appropriate safeguards where required by applicable data protection law.
Depending on the circumstances, these safeguards may include an adequacy decision, approved standard contractual clauses, or another legally recognized transfer mechanism.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time when our services, website features, business practices, or applicable legal requirements change.
The updated version will be made available on our website.
Where a change is considered material and applicable law requires notification, we will provide additional notice through an appropriate method.
We encourage you to review this policy periodically to stay informed about how personal information is handled.
17. Contact Us
If you have questions about this Privacy Policy, our data processing practices, or your privacy rights, please contact us:
Customer Support
When contacting us, please provide sufficient information for us to understand your request and, where relevant, include your order number.
We will review your inquiry and respond by email in accordance with applicable law.