Versand

Shipping Policy

Thank you for choosing our products.

This Shipping Policy explains how we process and dispatch orders, where we currently deliver, estimated delivery times, shipping costs, tracking information, delivery delays, address changes, damaged parcels, and other shipping-related matters.

We aim to process and deliver orders in a reliable and timely manner. However, the actual delivery time may vary depending on the destination, logistics provider, availability, and circumstances beyond our reasonable control.

Nothing in this Shipping Policy is intended to exclude or restrict any mandatory rights granted to consumers under applicable German or European Union law.

1. Delivery Areas

We currently provide standard delivery to selected countries within Europe.

Our current delivery destinations include:

Germany
Austria
Italy
Spain
Portugal
Poland
Czech Republic
Slovakia
Slovenia
Croatia
Greece
Romania
Bulgaria
Estonia
Latvia
Lithuania

The availability of delivery to a particular country may depend on the product, stock availability, warehouse location, transportation options, and other logistical circumstances.

The countries available for a specific order will be displayed during the checkout process.

If your country is not available for selection at checkout, please contact us before placing your order to determine whether delivery may be possible.

Customer Service Email:
fsegers13@gmail.com

2. Shipping Costs

We generally offer free standard shipping to the destinations currently supported by our store.

The applicable shipping cost for your specific order, if any, will be displayed before you complete your purchase.

If additional shipping charges apply because of the delivery destination, shipping method, special delivery requirements, or other circumstances, the applicable charges will be presented during the ordering process where required by law.

Depending on the destination and shipping route, we may use different logistics providers.

These may include, but are not limited to:

DHL
DPD
UPS
FedEx
Other suitable delivery partners

We reserve the right to select or change the shipping provider according to operational and logistical requirements.

3. Order Processing

After an order has been successfully submitted and confirmed, we begin preparing it for dispatch.

Our usual order processing time is:

3–5 business days

Orders are generally processed from Monday through Friday, excluding applicable public holidays.

Order processing may include:

Reviewing the order information;
Confirming product availability;
Preparing the products;
Packaging the order;
Arranging handover to the shipping provider.

Processing may take longer than usual during circumstances such as:

public holidays;
seasonal periods;
promotional campaigns;
unusually high order volumes;
inventory adjustments;
warehouse-related circumstances;
technical problems;
unexpected logistical disruptions.

We will make reasonable efforts to process orders as quickly as possible.

4. Estimated Delivery Time

Once an order has been handed over to the shipping provider, standard transportation generally takes approximately:

5–8 business days

The estimated overall delivery period is therefore:

Shipping Stage	Estimated Time
Order processing	3–5 business days
Transportation after dispatch	5–8 business days
Estimated total period	Approximately 8–13 business days
Standard shipping	Free

These delivery periods are estimates only and should not be interpreted as a guaranteed delivery date unless a specific delivery date or legally binding delivery period has been expressly agreed.

Actual delivery times may be affected by:

delivery location;
warehouse availability;
transportation routes;
shipping provider operations;
weekends and public holidays;
seasonal shipping volumes;
weather conditions;
local delivery circumstances;
customs or border procedures where applicable;
government or administrative measures;
unforeseen logistical events;
other circumstances outside our reasonable control.

Mandatory statutory delivery rights remain unaffected.

5. Shipping Confirmation and Tracking

After your order has been dispatched, we may send you a shipping confirmation by email.

Where available, the shipping confirmation may contain:

confirmation that the order has been dispatched;
tracking number;
shipping provider information;
tracking link;
other relevant delivery information.

Tracking information may not appear immediately after dispatch.

In some cases, it may take additional time for the shipping provider to register the parcel and update its tracking system.

If your tracking information has not been updated for an unusually long period, please contact us.

Customer Service Email:
fsegers13@gmail.com

To help us investigate your request efficiently, please include your order number and tracking number, if available.

6. Delivery Delays

We make reasonable efforts to meet the estimated processing and delivery periods stated on our website.

Nevertheless, delays may occasionally occur due to circumstances that are outside our reasonable control.

Possible causes include:

high shipping volumes;
seasonal demand;
public holidays;
transportation disruptions;
weather conditions;
customs processing;
local delivery issues;
operational changes by shipping providers;
traffic or transportation restrictions;
technical problems;
force majeure events;
other unforeseen circumstances.

If your order has not arrived after the estimated delivery period has passed by a significant amount of time, please contact us.

We will review the available order and tracking information and, where reasonably possible, assist you in determining the status of the shipment.

7. Changes to Delivery Information

7.1 Before Dispatch

If your order has not yet entered the final shipping preparation stage or been handed over to the shipping provider, you may contact us to request a change to the delivery information.

Depending on the status of the order, we may be able to assist with:

correcting the street address;
correcting the postal code;
correcting the city;
updating the telephone number;
correcting other relevant delivery information;
requesting order cancellation where legally and operationally possible.

Please contact us as soon as possible after placing your order.

Once an order has entered the fulfillment or dispatch process, changes may no longer be possible.

We therefore cannot guarantee that every requested change can be completed.

7.2 After Dispatch

After an order has been handed over to the shipping provider, we may no longer be able to modify the delivery address directly.

Where available, you may contact the relevant shipping provider to ask whether an address adjustment or alternative delivery arrangement is possible.

If a parcel cannot be delivered because the customer provided an incorrect or incomplete address, the parcel may be returned to the sender.

In such cases, we will review the circumstances and determine the appropriate next steps in accordance with applicable law.

8. Failed or Unsuccessful Delivery

Delivery may be unsuccessful for various reasons, including:

an incorrect delivery address;
an incomplete address;
incorrect contact information;
repeated unsuccessful delivery attempts;
refusal to accept the parcel;
failure to collect a parcel where collection is required;
other circumstances attributable to the recipient.

If a parcel is returned to us, we will review the available tracking information and the reason for the return.

Depending on the circumstances, we may contact you to discuss possible solutions, such as arranging another delivery attempt.

Any costs or consequences arising from customer-provided incorrect information will be handled in accordance with applicable law.

Nothing in this section limits statutory consumer rights.

9. Damaged Packages

Please inspect the package when you receive it whenever reasonably possible.

If the outer packaging appears significantly damaged or you believe that the product may have been damaged during transportation, please contact us as soon as reasonably possible.

For efficient investigation, we may ask you to provide:

order number;
customer name;
email address used for the order;
tracking number;
description of the issue;
photographs of the product;
photographs of the outer packaging;
photographs of the shipping label.

We will review the available information and determine the appropriate next steps.

Statutory consumer rights relating to defective, damaged, or non-conforming goods remain unaffected.

10. Incorrect or Missing Items

Please contact us if:

you received a product that is different from the product ordered;
an item from your order is missing;
the quantity delivered does not correspond to your order;
another significant fulfillment error has occurred.

Please provide your order number and a brief description of the issue.

Photographs of the received products and packaging may help us investigate the matter more efficiently.

After reviewing the order information, we will determine the appropriate solution in accordance with applicable law and the circumstances of the case.

11. Lost Shipments

If a shipment appears to have been lost during transportation or the tracking information indicates a serious delivery problem, please contact our customer service team.

We may review:

order information;
tracking information;
shipping records;
delivery attempts;
information provided by the shipping provider.

If a shipment is confirmed to have been lost and a legal remedy or replacement is required under applicable law, the matter will be handled accordingly.

Consumers retain all statutory rights applicable to lost or undelivered goods.

12. Customs, Taxes and Import Charges

For deliveries within the European Union, the applicable tax and customs treatment may depend on the specific transaction, product, destination, and shipping arrangement.

For certain cross-border shipments, additional charges may potentially arise depending on the applicable legal and tax requirements.

Such charges may include, where legally applicable:

import duties;
import VAT;
customs clearance charges;
handling fees;
other government-imposed charges.

Where we are legally required to inform customers about such charges before purchase, the relevant information will be provided during the ordering process.

Customers are responsible for complying with applicable import requirements in their destination country where such obligations legally apply to them.

13. Delivery Information During Checkout

Before completing an order, customers can review the shipping information applicable to their purchase.

Depending on the destination and order, this may include:

available delivery country;
available shipping method;
applicable shipping charges;
estimated order processing period;
estimated delivery period.

The information displayed on our website should correspond to the actual shipping arrangements offered to customers.

Where required, shipping information may also be reflected in our merchant and advertising platforms.

The information shown at checkout for the specific order is the relevant information applicable to that transaction, subject to mandatory legal requirements.

14. Consumer Rights

This Shipping Policy is intended to explain our general shipping and delivery procedures.

It does not exclude or restrict mandatory statutory consumer rights.

In particular, applicable rights relating to:

statutory withdrawal rights;
refunds;
defective products;
legal conformity requirements;
statutory warranty rights;
incorrect deliveries;
damaged goods;
delayed or non-delivered goods

remain unaffected.

If any provision of this Shipping Policy conflicts with a mandatory provision of applicable consumer law, the mandatory legal provision will prevail.

15. Relationship with Other Policies

Additional information concerning your purchase is available in the relevant policies and legal documents published on our website.

These may include:

Terms and Conditions / AGB
Information concerning orders, contracts, payments, and general purchasing conditions.

Returns and Refund Policy
Information concerning returns, refunds, and applicable withdrawal procedures.

Privacy Policy
Information concerning the processing and protection of personal data.

Legal Notice / Impressum
Information concerning the operator of the website and available contact details.

Customers should review the relevant policy before completing an order.

16. Customer Service

If you have questions regarding:

your order;
shipping;
delivery times;
tracking information;
delivery delays;
damaged packages;
missing products;
incorrect deliveries;
other shipping-related matters;

please contact our customer service team.

Customer Service

Email:
fsegers13@gmail.com

To help us respond efficiently, please provide, where available:

order number;
name used for the order;
email address used for the purchase;
tracking number;
a short description of your request.

We will review your request and provide assistance as soon as reasonably possible.

17. Force Majeure and Unforeseeable Events

Shipping and order processing may be affected by events beyond our reasonable control.

Examples may include:

natural disasters;
severe weather;
war or serious civil disturbances;
government measures;
widespread transportation disruptions;
significant logistics system failures;
widespread communication or network failures;
major infrastructure disruptions;
other unforeseeable events that cannot reasonably be prevented or controlled.

If such circumstances occur, we will take reasonable measures to minimize their impact on affected orders.

Where appropriate and reasonably possible, we will provide customers with relevant information regarding significant delivery disruptions.

Mandatory statutory consumer rights remain unaffected.

18. Updates to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in:

shipping arrangements;
delivery areas;
logistics providers;
order processing procedures;
legal requirements;
operational practices.

The current version of this policy will be published on our website.

For an existing order, the shipping terms applicable to that order will generally be those presented to the customer at the time of purchase, subject to applicable law.

19. Shipping Information at a Glance

Information	Details
Delivery region	Selected European countries
Standard shipping	Free where displayed at checkout
Order processing	3–5 business days
Estimated transportation	5–8 business days
Estimated total delivery period	Approximately 8–13 business days
Tracking	Available where provided by the shipping carrier
Shipping providers	Depending on destination and logistics
Customer service	fsegers13@gmail.com

Important: All delivery periods stated above are estimates unless a specific legally binding delivery period has been expressly agreed. Actual delivery times may vary depending on the destination, logistics conditions, and circumstances beyond our reasonable control.

20. Contact Information

For questions regarding shipping and delivery, please contact:

Customer Service

Email:
fsegers13@gmail.com

Please include your order number whenever possible so that we can identify your order and assist you efficiently.

Thank you for choosing our store.